Refund policy

Returns and refunds

We hope you love your eye pillow. If you change your mind, you can return it within 14 days of it arriving.

What we can take back
Eye pillows are used on your face, so for hygiene reasons we can only accept returns that are unopened and unused, in their original tissue paper and with the care card.

How to return something
Email us at hello@norfolkeyepillows.com within 14 days of receiving your order, with your order number. We’ll send you the returns address. Please post it back within 14 days of telling us. Return postage is at your own cost, and we’d suggest a tracked service, as we can’t be responsible for parcels lost on the way back to us.

Your refund
We’ll refund you to the original payment method within 14 days of receiving your return. If you return your whole order, we’ll refund standard delivery (Royal Mail Tracked 48). If you chose a faster service, we’ll refund the standard delivery price only. If you return only part of your order, we’ll refund the items you send back but not the delivery. 

Faulty or damaged items
If something arrives faulty, damaged or not as described, email us with a photo as soon as you can. We’ll replace it or refund you, and we’ll pay the return postage. This doesn’t affect your statutory rights.

Gifts
If you’ve received an eye pillow as a gift, please ask the person who bought it to get in touch. Refunds go back to the original purchaser.